Frequently Asked Questions

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Emergency & After-Hours Services
No, we do not offer emergency or after-hours services. If you are experiencing emotional distress, suicidal or homicidal thoughts, engaging in self-harming behaviors, becoming aggressive, or are a danger to yourself or others, please seek immediate help.

The following resources provide free and confidential support 24/7:

• Call 911
   
• Go to the nearest emergency room
   
• Visit Mind 24/7 for immediate mental health support
   

ARIZONA STATEWIDE CRISIS HOTLINE

CALL: 1-844-534-HOPE (4673) 

• Arizona Opioid Assistance & Referral Line (OARLine)
  1-888-688-4222 – Support, referrals, and guidance for overdose or substance use concerns.
• Poison Control
  1-800-222-1222 – Immediate guidance for suspected overdose.
   
• SAMHSA National Helpline
  1-800-662-4357 – Confidential 24/7 support and treatment referrals.

TEXT 4HOPE (44673) or send text to 988

Maricopa County: 

1-800-631-1314

Pima County:

1-866-495-6735

Teen Lifeline phone or text:

(602) 248-TEEN (8336)

Veterans Crisis Line:

988 (press 1)

Be Connected:

1-866-4AZ-VETS (429-8387)

Location Directions:
Downtown Phoenix location:  Our office is located on the 8th floor. As you exit the elevator, turn right— you’ll see our office directly in front of you. We are located in suite #803.  

Our Peoria Location:

Suite 290, 2nd Floor
Enter via the 1st-floor elevator, go to level 2, turn right – we’re on the right

 Interpreter Services:
Yes, we offer interpreter services at no cost to you. We have access to HIPAA-trained interpreters who can assist in up to 50 languages. These professionals are trained to ensure clear, respectful communication and are committed to protecting your privacy and confidentiality at all times.

Severe Mental Illness (SMI) Treatment:
No, we do not provide treatment for severe mental illness (SMI) in our practice. However, we can connect you with skilled facilities and specialists who offer the appropriate level of care. Our goal is to make sure you receive the support you need in a safe and effective setting. 

About the GeneSight Test:

The GeneSight Psychotropic test is a genetic test that

shows your healthcare provider how your genes may

affect your outcomes with commonly prescribed mental

health medications. The test provides personalized

information about which medications may require dose

adjustments, be less likely to work, or have an increased

risk of side effects based on your genetic makeup.

Is the GeneSight test right for you?

• Has a mental health medication failed you in the past?

• Is your current mental health medication not working?

• Does your mental health medication cause

unwanted side effects?

What is the GeneSight test process?

Step 1 The GeneSight test sample is collected by a

simple cheek swab

Step 2 Your sample is sent to the GeneSight lab for

analysis and your provider will typically receive

your results in about two days

Step 3 Your healthcare provider will review your

results with you at your next appointment

How much does the GeneSight test cost?

• Many insurance plans, including Medicare, often cover

the entire or a significant portion of the cost of the test.

• Financial assistance plans are available for eligible

patients to help cover the cost of the test.

• Interest-free payment plans are offered and allow

patients to spread payments out over a 12-month

period.

• For more information on cost, including a cost

estimator, visit genesight.com/cost.

The GeneSight Customer Service team is available:

Monday – Friday from 8:00am to 8:00pm EST

Email: info@genesight.com

Contact the GeneSight team

Phone: 866.757.9204

What to Bring to Your Appointment

To ensure a smooth check-in process, please bring the following items:

• Your insurance card
   
• A valid photo ID
   
• Any relevant medical information, including:
   
  • A list of current medications and allergies
     
  • Hospital discharge paperwork (if applicable)
     
  • Records from your previous provider, especially if you were previously prescribed controlled substances

Yes! All new patients are asked to schedule a free  no obligation consultation (up to 15 minutes) before booking an appointment or being added to the provider’s schedule. This helps us get to know you and make sure we're the right fit. Thanks for your understanding — we’re excited to connect with you! 

Building Access
Phoenix Location:

We are located on the 8th floor, Suite 803

To enter the building, use the intercom at the parking deck (1st floor) or, if the deck is closed, at the main entrance on Thomas Road. Look up our office in the directory, and we will buzz you in.

Parking is validated.

We’ve got you covered!  

Peoria Location:
Enter the building via the 1st-floor elevator, go to level 2, turn right – we’re on the right
Suite 290, 2nd Floor
Free parking available at the front

We’ve got you covered! 

Parking Information:
Phoenix location: You may park in the parking garage located beneath the building—just take a ticket, and we’ll gladly validate your parking. Street parking is also available if you prefer. 

Peoria location: 

 Free parking available at the front
 We’ve got you covered!                                    

No, we do not offer walk-in appointments. All visits are by appointment only. Please schedule in advance to ensure availability. 

We currently accept the following major health insurance providers:

• Aetna
   
• Cigna
   
• Quest Behavioral Health
   
• Blue Cross Blue Shield of Massachusetts
   
• Optum
   
• Carelon
   
• UnitedHealthcare
   
• Oxford Health Plans
   
• Oscar
   

If your insurance provider is not listed, we also offer affordable self-pay options.

To verify your coverage, please contact your insurance provider and ask if mental health services at our clinic are included in your plan. You’re also welcome to call our office—we’re happy to assist with basic verification and provide any documentation you may need.

 Yes. We offer affordable self-pay options for all of our services, including mental health care, wellness services, medical weight loss, Suboxone treatment, alcohol treatment, and our methamphetamine and cocaine recovery programs.
Pricing is transparent, flexible, and designed to make care accessible without hidden fees. 

A non-full MAT program uses safe, non-addictive medications to support recovery without prescribing controlled substances or medications with misuse potential.

These programs focus on:

• Reducing cravings
   
• Stabilizing mood, anxiety, and sleep
   
• Supporting behavior change
   
• Improving overall functioning
   
• Integrating counseling and relapse-prevention strategies
   

Non-full MAT programs do not include medications like stimulants, benzodiazepines, or opioids (unless part of a formal opioid MAT program).
Instead, they rely on evidence-based, non-addictive options to promote safe outpatient recovery.

No, Our clinic is not a full MAT program. 

No, we do not offer payment plans or sliding scales at this time. However, we do accept several major insurance providers and offer self-pay options. 

We understand that life happens, but missed appointments affect both your care and the availability of services for other patients.

• Missed Appointment (“No-Show”): $75
   
• Late Cancellation (less than 24-hour notice): $50
   

Repeated No-Shows:

• High-risk programs (addiction, mental health, substance use recovery): Patients who no-show twice may be discharged from the clinic. Proactive follow-up will occur after the first no-show.
   
• Lower-risk programs (wellness, medical weight loss, general services): Patients who no-show three times may be discharged from the clinic.
   

Exceptions are made for emergencies or extenuating circumstances.

Policy Purpose:
This policy ensures fair access to appointments for all patients and supports continuity of care.

Thank you for helping us provide timely, compassionate care to everyone.

Accepted payment for motor vehicle accident cases:
Yes, we accept motor vehicle accident cases. We will work directly with your lawyer and are willing to wait until your case settles for payment.
Please note: a Letter of Protection (LOP) from your attorney is required to proceed with treatment. 

Accepted Payment Types
We accept the following forms of payment:

• Major credit cards (Visa, Mastercard, American Express, Discover)
   
• Health Reimbursement Accounts (HRA)
   

Please note: We do not accept cash or PayPal. All payments, including any copays, must be paid in full before being seen by the provider. We kindly ask for your understanding in this policy.