Frequently Asked Questions

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Emergency & After-Hours Services
No, we do not offer emergency or after-hours services. If you are experiencing emotional distress, suicidal or homicidal thoughts, engaging in self-harming behaviors, becoming aggressive, or are a danger to yourself or others, please seek immediate help.

The following resources provide free and confidential support 24/7:

• Call 911
   
• Go to the nearest emergency room
   
• Visit Mind 24/7 for immediate mental health support
   

ARIZONA STATEWIDE CRISIS HOTLINE

CALL: 1-844-534-HOPE (4673) 

TEXT 4HOPE (44673) or send text to 988

Maricopa County: 

1-800-631-1314

Pima County:

1-866-495-6735

Teen Lifeline phone or text:

(602) 248-TEEN (8336)

Veterans Crisis Line:

988 (press 1)

Be Connected:

1-866-4AZ-VETS (429-8387)

Location Directions:
Downtown Phoenix location:  Our office is located on the 8th floor. As you exit the elevator, turn right— you’ll see our office directly in front of you. We are located in suite #803.  

Our Peoria Location:

Suite 290, 2nd Floor
Enter via the 1st-floor elevator, go to level 2, turn right – we’re on the right

 Interpreter Services:
Yes, we offer interpreter services at no cost to you. We have access to HIPAA-trained interpreters who can assist in up to 50 languages. These professionals are trained to ensure clear, respectful communication and are committed to protecting your privacy and confidentiality at all times.

What to Bring to Your Appointment

To ensure a smooth check-in process, please bring the following items:

• Your insurance card
   
• A valid photo ID
   
• Any relevant medical information, including:
   
  • A list of current medications and allergies
     
  • Hospital discharge paperwork (if applicable)
     
  • Records from your previous provider, especially if you were previously prescribed controlled substances

Yes! All new patients are asked to schedule a free  no obligation consultation (up to 15 minutes) before booking an appointment or being added to the provider’s schedule. This helps us get to know you and make sure we're the right fit. Thanks for your understanding — we’re excited to connect with you! 

Building Access
Phoenix Location:

We are located on the 8th floor, Suite 803

To enter the building, use the intercom at the parking deck (1st floor) or, if the deck is closed, at the main entrance on Thomas Road. Look up our office in the directory, and we will buzz you in.

Parking is validated.

We’ve got you covered!  

Peoria Location:
Enter the building via the 1st-floor elevator, go to level 2, turn right – we’re on the right
Suite 290, 2nd Floor
Free parking available at the front

We’ve got you covered! 

Parking Information:
Phoenix location: You may park in the parking garage located beneath the building—just take a ticket, and we’ll gladly validate your parking. Street parking is also available if you prefer. 

Peoria location: 

 Free parking available at the front
 We’ve got you covered!                                    

No, we do not offer walk-in appointments. All visits are by appointment only. Please schedule in advance to ensure availability. 

We currently accept the following major health insurance providers:

• Aetna
   
• Cigna
   
• Quest Behavioral Health
   
• Blue Cross Blue Shield of Massachusetts
   
• Optum
   
• Carelon
   
• UnitedHealthcare
   
• Oxford Health Plans
   
• Oscar
   

If your insurance provider is not listed, we also offer affordable self-pay options.

To verify your coverage, please contact your insurance provider and ask if mental health services at our clinic are included in your plan. You’re also welcome to call our office—we’re happy to assist with basic verification and provide any documentation you may need.

No, Our clinic is not a full MAT program. 

No, we do not offer payment plans or sliding scales at this time. However, we do accept several major insurance providers and offer self-pay options. 

We understand that life happens, but missed appointments affect both your care and the availability of services for other patients.

• Missed appointment (“no show”): $100
   
• Late cancellation (less than 24-hour notice): $50
   
• Repeated No-Shows: Patients who no-show twice may be discharged from the clinic. Exceptions are made for emergencies or extenuating circumstances.
  

Policy Purpose: This ensures that all patients have fair access to appointments and supports continuity of care.

Thank you for helping us provide timely, compassionate care to all patients.
 

Accepted payment for motor vehicle accident cases:
Yes, we accept motor vehicle accident cases. We will work directly with your auto insurance company and are willing to wait until your case settles for payment.
Please note: a Letter of Protection (LOP) from your attorney is required to proceed with treatment. 

Accepted Payment Types
We accept the following forms of payment:

• Major credit cards (Visa, Mastercard, American Express, Discover)
   
• Health Reimbursement Accounts (HRA)
   

Please note: We do not accept cash or PayPal. All payments, including any copays, must be paid in full before being seen by the provider. We kindly ask for your understanding in this policy.