Effective Date: November 2, 2025

At Empowering Minds Body and Wellness Center ("we," "us," or "our"), your privacy is important to us. This document explains how we collect, use, and protect information when you choose to receive text messages (SMS or MMS) from our clinic, and outlines the terms that govern your participation in our messaging program.

We comply with the Federal Communications Commission (FCC), the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable HIPAA privacy standards.

When you opt in to receive messages from us, we may collect:

• Your mobile phone number
   
• Your name or patient information (if provided voluntarily or as part of your care record)
   
• Message delivery and response data (for service quality and compliance)
   

We do not sell, rent, or share your mobile information with any third parties for their own marketing purposes.

We use your mobile number and related information to:

• Send appointment reminders, health updates, and treatment notifications
   
• Provide wellness tips, mental health support information, and practice updates
   
• Respond to your questions or requests via text
   

Message frequency may vary. Message and data rates may apply depending on your mobile plan.

We are committed to maintaining the confidentiality and security of your personal and health-related information. SMS messages are not encrypted; therefore, we recommend not sharing sensitive personal health information via text.

We take reasonable measures to protect your information from unauthorized access or disclosure, in compliance with HIPAA and other applicable privacy laws.

Disclaimer:
Mobile opt-ins, SMS content, and phone numbers collected for SMS communication purposes will not be shared, sold, or disclosed to any third party or affiliate for marketing or promotional purposes. Information collected is used solely for providing medical, psychiatric, and wellness communication related to your care at Empowering Minds Body and Wellness Center.

By providing your mobile phone number and opting in (via website, paper form, or text message), you consent to receive recurring text messages from Empowering Minds Body and Wellness Center.

Your consent is not a condition of receiving treatment or services. Message frequency varies. Message and data rates may apply based on your mobile carrier plan.

Messages we may send include, but are not limited to:

• Appointment confirmations, reminders, and updates
   
• Treatment plan or medication reminders
   
• Wellness education and mental health support tips
   
• Clinic hours, schedule changes, or office notifications
   

We will never send text messages containing sensitive personal health details or emergency medical instructions.

Thank you for opting into SMS messages from Empowering Minds Body and Wellness Center. To opt out at this time, reply STOP. For assistance, reply HELP. Message and data rates may apply apply. Messaging frequency may vary. 

Opting Out Message:

Thank you for opting out of SMS messages from Empowering Minds Body and Wellness Center. You will not receive any further SMS communications. To opt back in at any time, reply START.

Help Message: 

Thank you for contacting Empowering Minds Body and Wellness Center. For immediate assistance, please call (602) 887-4607 or www.empoweringmindswellness.com. Message and data rates may apply.

Wireless carriers, including AT&T, Verizon, T-Mobile, and others, are not liable for delayed or undelivered messages. Participation in our messaging program is subject to your carrier’s terms and privacy policy.

Text messaging is not intended for emergency communication.
If you are experiencing a medical or psychiatric emergency, please call 911 or go to your nearest emergency department.

Do not rely on text messages to communicate urgent or life-threatening conditions.

We may modify or update this SMS Privacy Policy and Terms of Service from time to time to reflect legal or operational changes. The revised version will be posted on our website with the updated effective date.

If you have any questions about this SMS Privacy Policy or Terms of Service, please contact us:

Empowering Minds Body and Wellness Center
Phone: (602) 887-4607
Email: traci@empoweringmindswellness.com
Website: www.empoweringmindswellness.com 

This combined SMS Privacy Policy and Terms of Service complies with:

• FCC and TCPA opt-in and consent requirements
   
• CTIA wireless carrier best practices for SMS programs
   
• HIPAA privacy and confidentiality principles for healthcare communication